Welcome to Exclu. By using our website and placing an order, you agree to comply with the following Terms & Conditions.

1. Orders & Payment

• Customers are responsible for reviewing their order details, including products, sizes, quantities, and delivery information, before completing the purchase.
• Orders are confirmed once the payment has been successfully completed.
• Exclu reserves the right to reject or cancel an order in cases involving pricing errors, product availability issues, or incorrect order information, with a refund issued where applicable.

2. Delivery

• Delivery is available within Kuwait only.
• Orders will be delivered to the address provided by the customer at checkout.
• Delivery times may vary depending on the delivery area and product availability.
• Customers are responsible for providing an accurate phone number and delivery address and ensuring that the location is accessible.
• If delivery cannot be completed due to the customer's unavailability or incorrect delivery information, additional delivery charges may apply when rescheduling the delivery.

3. Products & Pricing

• Products and prices are displayed on the website based on the information available at the time of purchase.
• Product colors may appear slightly different due to screen settings, lighting, and photography.
• All products are subject to availability, and prices and stock levels may be updated without prior notice.

4. Returns & Exchanges

• Returns and exchanges are subject to the Exclu Return & Exchange Policy.
• Products eligible for return or exchange must be in their original, unused condition, with original packaging and tags where applicable.
• Products that have been used, washed, altered, or damaged cannot be accepted for return or exchange.
• Certain products may be non-returnable or non-exchangeable due to their nature or hygiene considerations. Such cases will be communicated where applicable.

5. Customer Responsibility

• Customers are responsible for providing accurate and complete information when placing an order.
• Customers are responsible for maintaining the confidentiality of their account information, where applicable, and for all activities carried out through their account.

6. Store Rights

Exclu reserves the right to update or modify these Terms & Conditions when necessary. Any updated version will be published on the website.

By using the Exclu store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.